i own three (3) vseebox v5 pro boxes and the system works great, however the remote on one unit has not worked properly since I first bought it. the select, left, right, up, down buttons either stick, double click, or don't react at all. I have reached out to the seller with no response at all, I thought it was you but your reps say it wasn't. I am willing to buy a original remote, not an aftermarket device an original device. I went to your website, but you do not offer an original replacement, so I ordered what you offered, the infrared one. and it worked just as bad as the original one. I have even bought an aftermarket remote for vseebox and it was worse. the infrared remote that i bought from you i wish i had my money back